Treating Our Customers Fairly
Treating our customers fairly is our main priority. It is at the centre of everything we have done for the past 25 years. This means that you can be confident that you are dealing with a firm that will:
- Put your interests first.
- Provide you with the best deal that we can to suit your requirements.
- Give you a professional service of the standard you would expect from very experienced staff.
- You can be confident that the products we sell to you will be products that are designed to meet your needs.
- At all times before, during and after a sale we will endeavour to communicate with you in a way that is clear, fair and not misleading. We will provide you with enough clear information about the products we sell so that you can make a properly informed choice – before you buy.
- If you decide that the policy is not right for you and you have not made a claim within the first 14 days we will refund your premium in full.
If for any reason you feel that you have not been treated fairly, we will ensure that any complaint you may make is dealt with fairly, impartially and promptly. If for any reason you do not feel we have treated you fairly in keeping with this statement, or if you have any concerns about the way we have treated you, then please contact us.